FEEDBACK & COMPLAINTS
At Rhino Trade Insurance Services, we aim to provide an excellent service to all of our customers. If however, you are dissatisfied with any aspect of our service then please let us know immediately by sending email to firstname.lastname@example.org.
We take all customer feedback seriously and will ensure your concerns are quickly and fairly resolved by the appropriate department. Further information regarding the notification of complaints can be found within your policy wording which can be accessed via your online account.
Referral to the Financial Ombudsman Service:
If you are not satisfied with the way in which your complaint has been handled, you may be able to refer it to the Financial Ombudsman Service.
By post: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Online Dispute Resolution:
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at ec.europa.eu/consumers/odr/.